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SHIPPING & DELIVERY

 

OPTIONS & PRICING

Market HQ's shipping options are as follows:

 

Australia

Shipping for orders over $50..............................................FREE via Australia Post - Standard Network

Shipping for orders under $50...........................................$8.00 via Australia Post - Standard Network

Express Shipping..............................................................$10.00 via Australia Post - Express Network*

Want It Now.......................................................................$10.00 via Mail Call Couriers - Same Day Delivery (Sydney metro only)** 

 

* Guaranteed next business day delivery for postcodes that fall within the Express Post Delivery Network.

To check if your postcode falls within the Express Post Delivery Network, click here.

 

**Orders placed with a delivery address within a 15km radius of Alexandria, NSW qualify for $10.00 WANT IT NOW same day delivery. If this is the service you require please ensure the address, suburb (city) and postcode are correct. We will only attempt to deliver orders once so please make sure you or the nominated person are at the delivery address between the allocated delivery times.

 

New Zealand

Shipping for orders over $75……………FREE via Australia Post - Standard Network

Shipping for orders under $75…………$30.00 via Australia Post - Standard Network

 

Rest Of The World*

Shipping for orders over $150……………FREE via Australia Post - Standard Network

Shipping for orders under $150…………$30.00 via Australia Post - Standard Network

 

*Please note all international customs charges and taxes are payable by the receiver. Market HQ is not responsible for any additional charges incurred for shipping orders internationally.

 

ORDER CUT OFFS

  • All orders placed before 11am each working day will be processed that same day.
  • All orders placed after 11am each working day will be processed the following working day.
  • All orders placed on weekends will be processed on Monday.
  • All orders placed on public holidays will be processed on the next immediate working day.
  • Orders placed during special offers and / or promotional periods can be expected to take 1 – 2 days longer to be processed however we will do our best to have them processed sooner.
  • International orders will be shipped via Australia Post. Delivery times are dependent on location however a general delivery window is between 4 – 14 working days.

 

ORDER TRACKING & DELIVERY TIME FRAMES

  • Once your order has been dispatched from our warehouse you will receive a Shipping Confirmation email, which will include a unique tracking number for your order.
  • To track your order, proceed to the link provided in the email or click here and enter your unique tracking number in the field provided. 

 

DELAYS AND ISSUES WITH DELIVERY

  • Please note that we are not responsible for Australia Post’s delivery schedule, nor are we responsible for any items that are delayed/lost in transit.
  • If there are delivery issues we will do what we can to help you get your order ASAP however Market HQ are not responsible for the delivery once the order is dispatched from our warehouse.
  • Should you experience delays or issues with your delivery, we recommend you get in touch with Australia Post on 13 76 78 and quote your unique tracking number.
  • It is your responsibility to ensure that all address details provided are correct. We cannot accept responsibility for deliveries that are delayed or lost due to an incorrect address being provided.

 

MISSED OR RETURNED DELIVERIES

  • All orders returned to sender due to an incorrect address or not being claimed at the local or international destination will be refunded and the stock returned to our system. Customers may be charged the outstanding customs and freight fees.
  • Missed or returned deliveries cannot be re-dispatched; you must place a new order.

 

REFUSED DELIVERIES

  • If you refuse a shipment from Market HQ you are responsible for the original shipping charges, any import fees or custom charges that are incurred on the package and the cost of returning the package to Market HQ.
  • Upon receiving your refused delivery we will process a refund for your order, minus the aforementioned shipping charges.

 

DUTIES, GST, VAT OR CUSTOMS CHARGES

  • All prices are in Australian dollars. The prices within the online store do not include relevant overseas duties and other customs charges you may incur. Any customs or import duties are charged once the delivery reaches its destination country. These charges are the responsibility of the recipient.
  • Market HQ has no control over any charges of this nature and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country.
  • If you believe you reside in a country that may impose charges of this nature, we recommend that you contact your local customs office for current charges before you order.
  • To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.

 

HIGH RISK ORDERS

  • Occasionally our system will flag an order as high risk. This can occur when a high risk connection (web proxy) is used to make the purchase, or when the country of origin of the order differs to the country of delivery.
  • To reduce the risk of online credit card fraud Market HQ may request additional information and identification from you to assist in confirming the legitimacy of the order.

 

If you have any further questions, feedback or concerns you can contact us:

PHONE: 1800 809 650

EMAIL: hello@markethq.com.au

 

This page was created on 15th July 2016

This page was last modified on 15th July 2016

 

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